Returns & Exchanges
90 days, no restocking fee
If the wheelchair isn't right, send it back within 90 days of delivery for a full refund. No restocking fee, no argument, and no need to explain yourself.
Ninety days is deliberate. Some dogs take to a cart in an afternoon; others need a fortnight of five-minute sessions before anyone knows whether it's working. A two-week return window would be useless to you.
Message us before you send it back
Not because we want to talk you out of it — because nine times out of ten it's an adjustment rather than the cart. Height set slightly wrong, a harness tighter than it needs to be, a first session somewhere too busy. Send us a photo of your dog in the frame from the side and we'll tell you what to change. It takes five minutes and you keep the thing your dog needs.
If it's genuinely the wrong size, we'll exchange it rather than refund it, and we'll cover the cost of getting the right one to you.
How to start a return
- Email cgc@post.com with your order number and a sentence about what's not working.
- We answer return requests the same business day, with a returns address and instructions.
- Pack it back into its original box if you still have it. If you don't, any sturdy box is fine.
Condition
Used is fine. A cart that's been outdoors, has grass on the wheels and shows signs of a real dog is exactly what we expect back — you can't tell whether it works without trying it. What we can't take back is a frame that's been cut, drilled or otherwise modified.
Refund timing
Once your return reaches us we process the refund within 7 to 15 business days, back to the original payment method. Your bank usually takes a few days more to show it.
If your dog passes away
Return it whenever you're ready, inside 90 days or outside it. Just tell us that's what happened and we'll handle it without questions. We're sorry.