Shipping policy

Shipping policy

Questions go to cgc@post.com.

1. Where we ship

We currently ship to addresses within the United States only, including APO and FPO addresses where the carrier permits. We do not ship internationally at this time.

2. Cost

Shipping is free on every order. There is no minimum, no paid expedited upgrade, and no shipping charge added at checkout.

3. Dispatch

Orders are dispatched within 2 business days of being placed. Before an order ships, a member of our team reviews the size ordered against any measurements you have given us. If something looks inconsistent for your dog, we will contact you before shipping, which may add a short delay.

Business days are Monday to Friday, excluding public holidays.

4. Delivery time

Standard delivery is 7 to 10 business days from dispatch. This is the window we plan and operate to.

It is nonetheless an estimate and not a guaranteed delivery date. Once a parcel has been handed to the carrier, its progress is outside our control.

5. Delays outside our control

We are not responsible for delays arising after dispatch, including but not limited to: carrier backlogs or service disruptions; weather and natural events; strikes or other labour action; customs, regulatory or security inspection; incorrect, incomplete or undeliverable addresses supplied at checkout; failed delivery attempts; and parcels held for collection but not collected.

An order delayed for any of these reasons is not treated as failed or cancelled, and a delay on its own does not entitle you to a refund. Our return and refund policy still applies in full once the item reaches you.

6. Tracking

You will receive a tracking link by email as soon as your order leaves us. If your tracking has shown no movement for 10 business days after that email, write to cgc@post.com and we will open an enquiry with the carrier on your behalf.

7. Lost or damaged in transit

If a parcel is confirmed lost by the carrier, or arrives damaged, contact us with your order number and photographs. We will resolve it by replacement, exchange or refund, at our discretion.

8. Incorrect addresses

Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange a re-send, and the cost of re-shipping in those circumstances may be passed on to you.

9. Title and risk

Risk of loss passes to you on delivery by the carrier to the address you supplied.